St. Luke’s Lakeside Hospital Awarded ISO 9001:2008 Certification
St. Luke’s Lakeside Hospital (SLLH) has earned the International Organization for Standardization’s (ISO) ISO 9001:2008 Quality Management System certification from DNV Healthcare, Inc. This prestigious recognition was bestowed in conjunction with hospital accreditation under the DNV Healthcare NIAHO® accreditation program, the first Medicare-approved hospital accreditation program integrating the ISO 9001:2008 Quality Management System with the Medicare Conditions of Participation for hospitals.
The ISO 9001:2008 certification is a rigorous process in which a hospital continually improves and monitors the delivery of patient care, measures quality and places the highest priority on patient safety.
“This is so much more than a certification, it’s a catalyst for our commitment to quality and excellence in all that we do,” said Debra Sukin, Chief Executive Officer, SLLH and St. Luke’s The Woodlands Hospital (SLWH) and Senior Vice President, St. Luke’s Episcopal Health System. “ISO 9001:2008 standards provide us with a roadmap to identify, focus and improve on the most successful approaches to patient care that ultimately deliver the most positive patient outcomes.”
The ISO 9001:2008 certification is based on an audit conducted in September 2012 of SLLH’s compliance with the requirements for a Quality Management System as identified under the American National Standard. The three fundamentals for the Quality Management System requirements are: providing consistent patient care, improving patient satisfaction and continually improving goal-based performance. SLLH’s certification is valid for a three-year period, during which the hospital will be evaluated for continued adherence to the standard during an annual accreditation survey.